ROSS INS TOP NAV



MEET OUR TEAM

Personal Lines Team

crystalCrystalcrystal@rossinsuranceagency.com

  • Specialize in personal auto insurance
  • Over 6 years of insurance experience
  • Property/Casualty licensed
  • I love giving clients better coverage and still saving them money!

 


alexandraAlexalex@rossinsuranceagency.com

  • Personal Lines Customer Service

Alex is licensed in all lines of property & casualty insurance and has her B.S. in Marketing from Indiana University of PA, and will be specializing in the area of personal home and auto insurance.

 


debDeb – deb@rossinsuranceagency.com

  • Specializes in homeowners, renters, flood and rental properties
  • Over 13 years of insurance experience
  • Property/Casualty and Life & Health licensed
  • Notary Public
  • Nothing better than knowing I provided great coverage at a great price!

 


Janine headshotJanine janine@rossinsuranceagency.com

I am fairly new to the Ross Insurance team, but chances are I’ll be the one picking up the phone when you call or welcoming you when you stop in. I look forward to helping you with any billing questions or putting you in touch with another member of our team that can help with more detailed coverage issues.

 


LizLiz elizabeth@rossinsuranceagency.com

Other than being the friendly face that greets you when you come in, I handle all of the changes for your auto policies here at the agency. I also do most of the billing questions. Whether it’s adding a car or any concerns about your premium, I am the gal to see. I will definitely make my best effort to go above and beyond for your insurance needs. I moved to Lancaster in 2016 with my two daughters and have enjoyed every minute of it. Originally from a small place called Fleetwood. In my down time I hit the gym, love taking our French bulldog to the Buchanan dog park, cooking, making crafts. I am also a video game enthusiast since I was about 6. Call of duty being the main game. One day I hope to travel to the most beautiful places to see what the world has to offer. For now Lancaster PA & Ross Insurance is my home!

 


rickRick Ross (Semi-Retired)rick@rossinsuranceagency.com

My primary effort is providing competitive auto insurance to my friends here in Lancaster and surrounding counties. I have been a licensed agent for over 30 years, and a certified insurance counselor for over 25 years. I enjoy counseling more than selling insurance, so if you have a question concerning personal coverage, call me. I am married with three children, a F&M grad, Frisbee enthusiast, builder of the Laserdome, and have volunteered for the Senior Games for many years.


Business Insurance Team

billBill Ross Jr. – bill@rossinsuranceagency.com

I enjoy helping with insurance for all type of businesses… small, medium and large. I have been a licensed agent for 35 years, and hold both the CPCU and CIC designations. My goal is to help you protect your business and your livelihood. I am married with three children, Lehigh grad, amateur soccer player, and lover of all things outdoors. I’ve been involved with our community through Boxes of Hope, Junior Achievement, Boy Scouts of America, Manheim Twp. Fire Council, Lancaster Association of Insurance and Financial Advisors, and Rotary International.


kimKimkimd@rossinsuranceagency.com

Some people like shopping, but I like shopping for business insurance bargains. With over 20 years of experience, I work with some of the top insurance companies in the world to put together the best “protection value” for our business clients. I completed the CISR (Certified Insurance Service Representative) designation and am currently working toward obtaining my MLIS designation. I am a tutor for the Lancaster/Lebanon Literacy Council, like long walks on the beach, good books, Pina Coladas… getting caught in the rain. But what I really find satisfying is putting together a solid protection plan while saving my business clients money!


karenKarenkaren@rossinsuranceagency.com

Karen is focused on Business Insurance Customer Service, has over 15 years of insurance experience, and is fully licensed in Property/Casualty and Life & Health.

Karen has earned both the CISR & CPIA designations, and enjoys assisting clients with their insurance needs by providing world-class customer service.

 


melanieMelaniemelaniep@rossinsuranceagency.com

  • Specialize in claims, homeowners, life & health
  • Over 10 years’ insurance experience
  • Property/Casualty and Life & Health licensed
  • Getting claims paid quickly and fairly makes my day!

 

 


jodyJodyjody@rossinsuranceagency.com

  • Over 28 years of insurance experience
  • Property/Casualty Licensed
  • CISR Designation
  • Notary Public

I help our business customers find a payment plan that fits their budget and suits their cash flow. Billing questions, automatic draft issues, and premium financing… it doesn’t get any better than that! Plus, I can help with all sorts of bonds… sidewalk bonds, lost security bonds, contract bonds, janitorial bonds and fidelity bonds.


Life & Health Department

melanieMelaniemelaniep@rossinsuranceagency.com

  • Specialize in claims, homeowners, life & health
  • Over 10 years’ insurance experience
  • Property/Casualty and Life & Health licensed
  • Getting claims paid quickly and fairly makes my day!

 

 


billBill Ross Jr – bill@rossinsuranceagency.com

I enjoy helping with insurance for all type of businesses… small, medium and large. I have been a licensed agent for 35 years, and hold both the CPCU and CIC designations. My goal is to help you protect your business and your livelihood. I am married with three children, Lehigh grad, amateur soccer player, and lover of all things outdoors. I’ve been involved with our community through Boxes of Hope, Junior Achievement, Boy Scouts of America, Manheim Twp. Fire Council, Lancaster Association of Insurance and Financial Advisors, and Rotary International.


Administrative Team

2012-hopeHopehoper@rossinsuranceagency.com

  • Accounting/Bookkeeping
  • Licensed Agent since 1994
  • CISR Designation (Certified Insurance Service Representative)
  • Community Service: Boxes of Hope (A Post- Prom Food Drive)
  • Manheim Twp. Youth Aid Panel (Chair Person since 1993)
  • Court Appointed Special Advocate (CASA) for children (2009 – present)

2012-janieJaniejanie@rossinsuranceagency.com

  • Filing, data entry, commissions & marketing
  • Over 12 years’ insurance experience
  • Co-developed Lampeter-Strasburg Lacrosse
  • Volunteer with L-S Reading Program
  • L-S Classroom Mother

 

 

 

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