Employee Spotlight – Melanie

We would like to be thought of as more of a member of your family, not just your insurance broker. In order to build this relationship, we want to share more personal information about the agents you will be in contact with at our office.   Read below to learn a little more about Melanie.


  1. What is your role at Ross Insurance Agency?

Commercial Lines CSR

  1. How long have you worked at Ross Insurance Agency?

15 years

  1. What is your favorite thing about working at Ross Insurance Agency?

Co-Workers and Customers become like family

  1. What is your proudest moment at Ross Insurance Agency?

Getting my insurance license 🙂

  1. Explain your company in one sentence.

We are customer-focused and very hands on agency

  1. What do you do for fun outside of work?

I enjoy running with my dog and spending time with my husband and 3-year-old daughter

  1. Where is your favorite vacation spot?

Anywhere Oceanfront

  1. If given the chance, who would you be for a day?

I would be the boss and give myself an enormous raise and tons of vacation 🙂

  1. What is one thing you recommend someone does/visits when they come to Lancaster?

First Friday

  1. What 3 words would your friends use to describe you?

Independent, Sensitive, Witty

  1. What was the most unusual or interesting job you’ve ever had?

Hairdresser – people will tell you just about everything about their life

  1. Any random fact about yourself you want to share with us?

I love animals. Growing up I wanted to be a vet or own a pet shop

  1. What is your favorite quote?

“Only a fool trips on what is behind him”

  1. Do you have a secret talent?

If I told you, it wouldn’t be a secret anymore- would it?

  1. What do you miss the most about being a kid?

Writing Letters to Santa

  1. If you could be on any TV game show, which one would it be and why?

The Price is Right.   Looks super fun!

  1. What’s the one piece of advice you would give others about life?

Life is short-don’t sweat the small stuff

  1. Name one item from your bucket list.

Vacation in Costa Rica

  1. What was the last book you read?

The Purpose Driven Life- by Rick Warren

  1. What is your biggest pet peeve?

People who talk on their cell phone while being waited on

  1. What person in your life has had the greatest influence on the person you have become?

My Mom <3